How it Works

Simple Support. Greater Confidence. Every Day.

Dementia Smart Care is designed to make everyday care simpler, safer and more connected for people living with dementia and the families and caregivers supporting them.

Getting started is simple. Set up the app, personalise it for your loved one’s needs, and begin using the available care and support features from day one.

Getting Started in 6 Simple Steps

From setting up your account to choosing a subscription, here is how Dementia Smart Care fits into everyday life.
Profile createdReady to personalise

1

Create Your Account

Getting started takes just a few simple steps.

Create your account and set up the profile of the person you are caring for. Add the information needed to personalise the experience, including routines, medication reminders, emergency contacts and other relevant details.

Set up once. Personalise it to their needs.
8:00 AMMorning medication

2

Personalise the Care Experience

Every person is different, so the app can be configured around their individual routines and preferences.

Set up medication reminders, daily routines, sleep and mood check-ins, emergency contacts, family information and other relevant details.

The more personalised the app is, the more useful it can become as part of everyday life.

How are you feeling?Daily check-in

3

Use the App Every Day

Once everything is set up, the app becomes a simple companion throughout the day.

Depending on the features being used, it can help with:

The aim is to provide helpful support without making everyday care complicated.

Medication takenNotification sent to carer

4

Stay Connected as a Caregiver

Care doesn’t happen alone.

The app helps caregivers stay connected with the person’s day-to-day needs through notifications, reminders and available caregiver tools.

This can help families stay informed about important activities and respond when additional support may be needed.

3MonthsFREE

5

Enjoy 3 Months of Full Access – FREE

Every new client receives 3 months of free access to the app.

During this period, you can use all available features and experience how Dementia Smart Care fits into your family’s daily routine.

There is no need to choose between different feature packages during the free period.

The aim is to provide helpful support without making everyday care complicated.

Subscription activeMonthly or annual

6

Continue With a Subscription

After the initial 3-month free period, you can continue using the app by choosing a subscription that suits you.

Monthly Subscription

Continue your access with a flexible monthly payment.

Annual Subscription

Choose an annual subscription for continued access, with annual billing available as an alternative to monthly payments.

Both options provide continued access to the app’s available features.

Designed Around the Person, Not Just the Technology

Dementia Smart Care is built to support the person living with dementia while also giving families and caregivers greater connection and confidence.

Monthly Subscription

Continue your access with a flexible monthly payment.

Emergency Support

Quick access to help and the people who matter most.

Companionship & Memories

Voice companionship, music, family photos and memory features in one place.
From everyday reminders to emergency support, companionship and memory features, the app brings useful tools together in one place.

Simple to start.

Easy to use.
Designed for everyday care.

Initial 3 Months – FREE Full Access

Every new client receives 3 months of free access to the Dementia Smart Care App, with full access to all available features and functionalities and no payment required.

Medication Assistant

Reminders + confirmation

Daily Routine Assistant

Emergency Help

One-tap dial + GPS sharing

Mood Check-In

Sleep Assistant

AI Voice Responder

Family Recognition

Memory Book

Music Therapy Playlists

Appointment Notifications

Find My Way

GPS navigation + “patient is lost” alerts

Caregiver Dashboard

Voice Message Storage

Patient and Caregiver Profiles

And Everything Else

All other features available within the app at the time of use.

The purpose of the 3-month free period is to give families and caregivers sufficient time to experience the complete functionality of the app and understand how it can support their day-to-day care needs.

Subscription After the Initial 3 Months

Once the initial 3-month free period ends, continued access to the app requires a paid subscription. Choose the option that suits you.

Monthly Subscription

Continue using the app by paying the applicable monthly subscription fee.

$79AUD / month

Billed on the same date each month

  • Full ongoing access to all available features
  • Price inclusive of GST
  • Cancel anytime
Start 3 Months Free

All prices are in AUD and inclusive of GST.

One Subscription. Everything Included.

No individual features to buy, and a clear approach to what comes next.

Subscription Access

The subscription provides continued access to the app’s available features and functionality.

You will not need to purchase individual features separately. Instead, the subscription provides access to the complete available feature set, subject to any future changes or additions to the app.

Choose the billing option that best suits your requirements:

3 Months FREEMonthly SubscriptionorAnnual Subscription

Future Features

As new features and functionalities are developed and added to the Dementia Smart Care App, they can be incorporated into the subscription model or assessed separately based on development and ongoing operating costs.

Any future premium features or services that require additional charges will be communicated to clients before they become chargeable.

Pricing Model Summary

Everything you need to know about pricing, at a glance.

StageAccessPayment
Initial 3 MonthsFull access to all available featuresFREE
After 3 Months – MonthlyFull ongoing access$79 AUD/month
After 3 Months – AnnualFull ongoing access$799 AUD/year

Simple Customer Journey

  1. First 3 Months

    Full access to the complete app — FREE

  2. After 3 Months

    Choose your preferred subscription — Monthly or Annual

  3. Ongoing

    Continue using the complete available feature set through your selected subscription.

Our Pricing Philosophy

The objective is to remove the initial barrier to adoption by allowing families to use and experience the complete Dementia Smart Care App for three months at no cost. After experiencing the benefits of the platform, clients can choose a monthly or annual subscription to continue using the app and its available features.

Initial 3 Months – FREE Full Access

Every new client receives 3 months of free access to the Dementia Smart Care App, with full access to all available features and functionalities and no payment required.

Currency & Tax

All prices are in AUD and inclusive of GST.

Billing Cycle

Monthly plans are billed on the same date each month. Annual plans are billed once per year, with a discount of roughly 15% versus paying monthly.

Free Trial

New subscribers get a 90-day free trial with full access, after which they’re moved to a paid subscription unless they choose to unsubscribe.

Payment Methods

Credit/debit card and PayPal, processed via the Apple App Store / Google Play billing systems or a direct payment processor.

Cancellation

Cancel anytime. Access continues until the end of the paid period, then reverts to the Free tier. Features are not deleted, simply hidden, so re-subscribing restores them without data loss. No partial refunds for the unused portion of a billing period, except as required by Australian Consumer Law.

Price Changes

At least 30 days’ notice before any price increase takes effect for existing subscribers, consistent with the Terms and Conditions.

Downgrade Behaviour

If a Caregiver’s subscription is downgraded or ends, previously stored data beyond the Free tier’s limits (e.g. extra Memory Book photos, GPS history) is retained but inaccessible until re-subscribing, rather than deleted.

Failed Payment

If a renewal payment fails, safety-critical features (Medication Assistant, Emergency Help, Daily Routine) remain active on the Free tier rather than being switched off entirely, given the app’s care and safety purpose.

Ready to Get Started?

Start your 3-month FREE full-access period today and discover how Dementia Smart Care can become part of your everyday care routine.